" I had a confirmed pick-up from Uber the night before our flight out of IAD but at 7:15 am, 15 minutes after the scheduled time, Uber notified me... No Driver Available.
So I called Fadel, who saved the day. He reassured me that we would not miss our flight. Fadel contacted a driver and within 40 minutes a beautiful black Suburban was coming down our street. The driver was impeccably dressed in a black suite and fedora. The driver immediately put all of us at ease with his take charge/no worries attitude, he even handled the curb side luggage details at the airport. Fadel was contacting me every step of the way, either with a text or a call to make sure we got to IAD with no trouble. FTS turned my bad situation around to be an experience of a life time. We will always look back on the day we moved from Haymarket, VA to San Francisco, CA with fondness because of Fadel and our Sam, The Driver Extraordinaire.
...and the price was less than what Uber would have charged! "